Services

Amazon Customer Support That Protects Revenue and Brand Trust

Great customer service isn’t optional on Amazon—it’s a ranking factor, a revenue driver, and a key to long-term growth.

We manage your buyer messages, refunds, complaints, and account health metrics—so you don’t miss a response, a refund window, or a chance to retain a customer.

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Just a few of the top brands that trust amerify

What Happens When Customer Service Actually Supports Growth?

Poor support damages more than just your rating—it blocks Buy Box wins, tanks account health, and kills repeat business.
Done right, it keeps your store competitive and your buyers loyal.
Here’s what that looks like:

24/7 Compliance with Amazon’s SLAs

We respond to all buyer messages within Amazon’s 24-hour window—including weekends and holidays—keeping your account in good standing.

Fewer Refunds, Better Retention

We process returns and refunds accurately, reduce errors, and spot recurring issues that can be fixed upstream—before they drain profit.

Proactive Issue Resolution

From late shipments to negative feedback, we step in fast to resolve problems, reduce damage, and preserve your ratings.

Protected Seller Rating & ODR

By actively managing order issues and buyer satisfaction, we help you avoid ODR spikes, policy violations, and account health warnings.

A Professional, On-Brand Experience

Your customers interact with real people—not canned replies or bots. Our team speaks in your voice and solves problems with care.

What’s Included in Amerify’s Customer Service Management Service?

We handle the full lifecycle of Amazon customer interactions with a strategy rooted in fast response, brand tone, and marketplace compliance.

24/7 Buyer Message Management

We respond to customer questions, complaints, and inquiries on your behalf — professionally and in brand voice — within Amazon’s strict timelines.

Refund & Return Processing

Our team ensures refund and return requests are processed correctly, minimizing losses and tracking for trends that need upstream attention (like packaging or listing accuracy).

Negative Feedback Resolution

We actively reach out to unhappy customers, resolve issues, and submit removal requests to Amazon when possible to clean up your seller profile.

Order & Delivery Inquiries

From tracking issues to missing packages, we manage all order-related questions and follow up directly with customers to prevent escalations.

Review Monitoring & Mitigation

We keep an eye on your product reviews and identify issues before they become widespread problems.

Let Amerify Manage the Customer Experience

Because happy customers = a healthy, high-performing Amazon store.

Great customer service isn’t optional on Amazon — it’s a ranking factor, a revenue driver, and a brand builder. With Amerify, you don’t just outsource support — you upgrade it.

Let us take support off your plate for good.

Request a consultation today!

See What Reviewers Are Saying

“

Amerify made everything simple and delivered exceptional results. Their professionalism exceeded my expectations—highly recommend!
Nic LambCEO at IceBeanie

“

Not only did amerify double my business, but they also doubled my profit margin. I was able to exit the brand at an incredible valuation with their help!
Nick A.Founder, Aveela

“

In addition to improving KPIs, Amerify has been incredibly self-sufficient & tenacious. Opening up our bandwidth and making us more efficient overall. The amount of time and energy we were able to take back while leveraging their services has been invaluable.
Scott P.Founder & CEO at Roohill

When Support Isn’t Just Reactive—It’s a Revenue Lever

Faster responses. Fewer refunds. Higher ratings.

Case Studies

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Results You Can See, Support You Can Count On

We improved this Baby Brand conversions by 8%

We improved this Home Goods Brand conversions by 8%

We improved this Pet Brand conversions by 8%

We improved this Sports Brand conversions by 8%

Why our Partners love amerify (Video Testimonials)

Our TrustPilot Reviews

”For all of what was provided to us, we are not disappointed! We saw about 30% increase in sales for our fashion accessories brand, and we are still growing. The new PPC campaigns have been highly effective, as all the new reviews they helped us to gather for our newly launched products. These results speak for themselves.
Maryam GoodwinJuly 05, 2024

”Amerify's professionalism has made a significant difference for our entire brand. Our rankings are up (still growing) and the conversion rates lead to 23% increase in sales. Their weekly sales & replenishment reports have been crucial in maintaining our inventory levels. Last but not least, the support has been top-notch throughout the process.
Magdalena BrownJul 17, 2024

”For sellers, Amazon's rankings are a relatively complex thing to navigate in, and we required some assistance... Amerify has been the partner in this that we were looking for so long. Their innovative strategies in keyword optimization has led to a 21% increase in our conversion rate. They also managed to reduce our FBA fees significantly. This is an invaluable partner for us and we are very happy to be with them.
Jayden BurtonJuly 08, 2024

”They kept us informed with every decision or change they made. Our listings (including our entire business page) was poorly built by us so they did a complete redesign to our keywords and moved things around a bit. We are satisfied how this turned out and will definitely use them again in the future.
Vika SorianoJuly 21, 2024

”Lots of new and happy customers. All thanks to Amerify's thought-out campaigns. We can recommend this company and will be using their services again!
Maurice CJul 25, 2024

”Our conversion rates have skyrocket and we are super grateful for their meticulous work! We have obtained new seller badges and this has improved our entire brand so the success is not bound to only couple of products/listings but for our entire business.
Kash JacksonJul 22, 2024